Terms & Conditions

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Last Updated: October 13, 2026

These Terms & Conditions (“Terms”) apply to every purchase you make from KOZAC – Place for Pets (“KOZAC”, “we”, “us”) through our website. By placing an order you confirm that you have read and agree to these Terms, along with our Terms of Use, Privacy Policy and Shipping & Return Policy.

1. Placing an Order

  • Your order is an offer to buy. A contract is formed only when we confirm your order, and we may accept or decline any order.
  • Please check your cart, size, colour, quantity and delivery address carefully before confirming. You will receive order updates by email and in your account under My Orders.
  • We may cancel an order if a product is out of stock, a pricing or listing error has occurred, your address cannot be served, or we suspect misuse or fraud. Any amount paid for a cancelled order will be refunded.

2. Prices and Taxes

  • All prices are in Indian Rupees (₹). Unless stated otherwise, displayed prices include applicable taxes.
  • The price that applies is the price shown at the time you place the order, including any active Today’s Deal price or quantity discount.
  • Delivery charges, if any, are shown at checkout before you confirm your order.

3. Payment

  • We currently offer Cash on Delivery (COD) (where available for your pincode) and UPI. Available options are shown at checkout.
  • For COD orders, the full amount must be paid to the delivery partner at the time of delivery. Repeated refusal of COD orders may lead us to disable COD on your account.
  • Your payment details are handled by your payment app or bank. KOZAC does not store your card details or UPI PIN.

4. Coupons, Deals and Offers

  • Coupons and offers are valid only for the period and conditions stated (for example, minimum order value or specific products).
  • Unless stated otherwise, only one coupon can be used per order, and coupons cannot be exchanged for cash.
  • We may withdraw or change an offer at any time. We may cancel orders or reverse discounts obtained through misuse or abuse of offers.

5. Order Cancellation by You

You can cancel an order from the My Orders section of your account while it is still in the Order Placed, Payment Confirmed or Processing stage. Once an order is packed and being prepared for dispatch, it can no longer be cancelled; you may instead follow the return process after delivery. If you have already paid for a cancelled order, the refund will be processed as described in our Shipping & Return Policy.

6. Delivery

We deliver to serviceable pincodes across India through our courier partners. Estimated delivery times are shown on the product page and at checkout; they are estimates and not guaranteed, and may be affected by weather, strikes, holidays, local restrictions or other events outside our control. Full details are in our Shipping & Return Policy.

7. Inspecting Your Order

Please check your parcel when it arrives. If the package looks tampered with or damaged, or if an item is wrong, missing or defective, contact us as soon as possible, preferably within 48 hours of delivery, with your order number and clear photos or a short video, so we can resolve it quickly.

8. Returns and Refunds

Our return, replacement and refund rules are set out in the Shipping & Return Policy and form part of these Terms.

9. Product Information and Pet Safety

  • We try to show accurate descriptions, sizes, colours and images, but small variations may occur between the product and its picture.
  • Pet products must be used as intended and as directed. Please choose the correct size, supervise your pet, and stop using any product that is damaged or causes discomfort.
  • Our products are not a substitute for veterinary advice. Please consult your veterinarian for any health or behavioural concerns about your pet.

10. Bulk and Special Orders

Bulk pricing requests and special product requests are handled separately. A quotation is not binding until we confirm the price, quantity and delivery terms in writing. Special or bulk orders may be subject to different cancellation and return terms, which we will tell you before you confirm.

11. Limitation of Liability

To the extent permitted by law, KOZAC’s liability for any claim relating to an order is limited to the amount you paid for that order. We are not liable for indirect or consequential loss, or for delays or failures caused by events beyond our reasonable control (such as natural disasters, strikes, courier disruptions or government restrictions). Nothing in these Terms limits any right you have under the Consumer Protection Act, 2019 or any other law that cannot be excluded.

12. Communications

By placing an order you agree that we may contact you by email, phone, SMS or WhatsApp about your order, delivery and support. Promotional messages are sent only as described in our Privacy Policy, and you can opt out at any time.

13. Changes to These Terms

We may update these Terms from time to time. The version in force on the date you place your order applies to that order. The “Last Updated” date at the top shows the latest revision.

14. Governing Law and Disputes

These Terms are governed by the laws of India. We encourage you to contact us first so that we can try to resolve any concern amicably. Subject to your rights under consumer protection law, the courts at Surat, Gujarat will have jurisdiction over any dispute.

15. Contact Us

  • Email: kozaccare@gmail.com
  • Phone / WhatsApp: +91 8779192650
  • Address: KOZAC – Place for Pets, Udyog Sangh, GIDC, Udhana, Surat, Gujarat 394210